The security of your personal information is our top priority. This page provides full transparency on how Cricex App collects your data, how it is used, and how it is kept safe.
Cricex App (referred to herein as "we", "us", or "Cricex") is a trusted online gaming platform that places the highest importance on user privacy. We believe your personal data belongs to you alone – and keeping it safe is our primary responsibility.
This Privacy Policy explains how Cricex App collects your personal information, the purposes for which it is used, how long it is retained, and with whom it may be shared. By using the cricexapp.com website or the Cricex App mobile application, you are considered to have consented to this Privacy Policy.
"We never sell your personal data to third parties. Your information is used solely to serve you – that is the core promise of Cricex App."
Our Privacy Policy is built in accordance with GDPR (General Data Protection Regulation) and international data protection standards. For any questions, you can reach our privacy team directly.
Cricex App collects different types of information from you. This data comes from two main sources — what you provide directly and what is collected automatically while you use the platform.
| Data Type | Example | When It's Collected |
|---|---|---|
| Identifying Information | Name, Date of Birth, Gender | At Registration |
| Contact Contact Information | Email, Phone Number | Registration & Verification |
| Proof of Identity | National ID Card, Passport | KYC Verification |
| Financial Information | Mobile Pay/Nagad number, bank details | Payment Time |
| Address Information | Division, District, Full Address | In Verification & Delivery |
Cricex App only collects information that is genuinely necessary to deliver its services and meet legal obligations. Collecting unnecessary data goes against our policy.
Cricex App uses your information for specific, legitimate purposes. There is a clear reason behind every use, and we never use your data beyond those stated purposes.
Cricex App never sells your data to advertisers or third-party marketers. Your information is used solely to improve the quality of your experience.
Cricex App may share your data with third parties only in limited circumstances and under strict guidelines. This is never done for commercial purposes.
All third-party partners of Cricex App are required to sign a strict Data Processing Agreement (DPA) and adhere to our privacy standards. We regularly audit their compliance.
Cricex App uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.
You can control or delete most cookies through your browser settings. Please note, however, that disabling essential cookies may prevent Cricex App from functioning properly.
Cricex App does not retain your data longer than necessary. Different retention periods apply depending on the type of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Financial Transaction Records | 7 Years | Anti-Money Laundering Laws |
| KYC Documents | 5 years after the end of relationship | Regulatory Requirements |
| Communication History | 3 Years | Improving Customer Service Quality |
| Cookie Data | Session to 1 Year | User Convenience |
| Gaming History | 5 Years | Dispute Resolution & Audits |
Once the designated retention period expires, Cricex App automatically and securely deletes or permanently anonymizes your data so that you can no longer be identified in any way.
As a Cricex App user, you have several important rights over your own data. We fully respect and honor all of these rights.
Cricex App upholds the data rights of every user. Contact us to exercise any of the rights listed below.
You may request to know what data we hold about you. We are obligated to provide full details within 30 days.
If your account contains incorrect or incomplete information, you may submit a request to have it corrected.
In certain circumstances, you may request the deletion of your personal data, provided there are no legal obligations requiring its retention.
In certain cases, you may request that the processing of your data be restricted.
You have the right to receive your data in a structured, machine-readable format.
You can opt out of promotional communications at any time. Unsubscribing is simple and takes effect immediately.
To exercise any of the rights listed above support@cricexapp.comto reach us by email. We typically respond within 7 business days and complete all requests within 30 days.
Cricex App is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
Protecting minors is one of Cricex App's highest priorities. Our age verification process meets international standards.
Cricex App employs the highest industry-standard technical and organizational measures to protect your data. Our security infrastructure is continuously updated and tested.
No online system is 100% impenetrable. However, Cricex App follows industry-best standards to protect your data and continuously works to minimize risk.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team. Every message you send is taken seriously.
If this Privacy Policy changes, we will post a notice on the website and notify you at your registered email address. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
With This Privacy Policy Terms & Conditions And Responsible Gaming Policy Read them together. Combined, they form the complete user protection framework of Cricex App.
Cricex App secures all your data with 256-bit AES encryption — the same technology used by banks and government systems.
Identity verification isn't just about legal compliance – it also protects your account from unauthorized access. Your identity, yours alone.
Cricex App never sells your personal data to advertisers or third-party marketers — this is a policy we do not compromise on.
Every piece of data has a defined retention period. Once it expires, it is automatically deleted – storing unnecessary information goes against our policy.
In the event of a security incident, affected users are notified within 72 hours. We don't hide problems – we fix them.
Our Privacy Policy is written in plain language because we want you to understand everything clearly — nothing is hidden behind complex legal jargon.
Your privacy is fully protected on Cricex App. Open an account today and enjoy Bangladesh's most trusted gaming experience.
By registering, you agree to the Cricex App Privacy Policy and Terms & Conditions. For users aged 18+ only.